Frequently asked questions
What you need to know before ordering. Can't find an answer? Message us on WhatsApp—we're happy to help.
Orders & customisation
Send reference images on WhatsApp with your budget, colour preferences, delivery date and area. We'll reply with a quote. Once you confirm, pay the deposit and we'll make your bouquet. In short: share your idea → we quote → you confirm → we deliver.
Payment
Online checkout accepts major credit and debit cards (via Stripe). We also take PayMe, FPS and bank transfer—details are usually shared on WhatsApp after we confirm your order.
Delivery & pickup
Sometimes—subject to stock and our schedule. Order early (e.g. before 10 a.m.) for the best chance of same-day service. When in doubt, message us first.
Flower care tips
Simple steps to help your bouquet stay fresh longer
Trim the stems
On arrival, cut stems at a 45° angle (about 2 cm) so they drink well.
Change the water
Replace water and add flower food every 1–2 days.
Avoid strong sun
Keep the bouquet cool, with airflow, away from direct sun and heat.
Remove tired foliage
Strip leaves below the waterline and remove wilted petals to reduce bacteria.
Keep away from fruit
Ripening fruit gives off ethylene, which speeds wilting—keep bouquets separate.
Mist lightly
A fine mist on petals can help them look fresh (don't soak the blooms).
About 21 Florist
Made with care
We're a Hong Kong florist: we source and arrange every bouquet ourselves—clear quality and pricing, no middlemen.
Straightforward chat
Ready-made or custom—we listen and build your bouquet with care, not a production line.
Here when you need us
WhatsApp us anytime. We reply quickly and make sure you're happy before you commit.
More questions?
Message us on WhatsApp—we're glad to help.